“In terms of customer service we simply couldn’t ask for more. The information you need is always available and MP Filtri gives you a strong sense of personal support which makes you feel valued.”
An international market leader in hedgecutting, mowing, forestry and remote control vegetation maintenance, Bomford Turner has a proud 200-year heritage as one of the most famous names in UK agricultural technology.
Based in Salford Priors, Warwickshire, the company offers a comprehensive product range of more than 40 diverse machines from small compact reach arm mowers designed for the amenities market to all-terrain remote control mowers designed to thrive on steep slopes and tough terrain.
With a customer base built around full-time professional contractors and local government green maintenance teams, machine reliability is a key to success, with any unscheduled downtime proving costly – both in terms of lost revenue and time.
The need for a fast, responsive service and high-quality products are the key reasons the company teamed up with MP Filtri. It wanted a supplier that not only provided high-quality hydraulic filtration products but also thought in terms of solutions and continuous improvement.
Bomford-Turner service manager Mark Cresswell explained:
” The products we get from MP Filtri are much better than the ones we used to buy from rival companies – they are simpler to use, very hard-wearing, and I have never seen one fall apart!
“MP supplies a really good filter that is highly cost-effective and the support the team offers is unrivalled.”
Mark explained that MP Filtri excels when it comes to service – offering expertise and ideas and ensuring Bomford-Turner can find solutions when developing new products.
Mark said: “In terms of customer service we simply couldn’t ask for more. The information you need is always available and MP Filtri gives you a strong sense of personal support which makes you feel valued. I had more contact with MP in one month than I had in years with our previous supplier.”
“MP Filtri just seems to go the extra mile. On one occasion we had a minor issue with one sleeve so I rang for help and we received 10 replacements!”
Mark revealed that MP even came to the rescue when its French distributor had a technical issue with a specialist build.
He contacted MP Filtri for advice, which was able to supply a housing with an extra port which immediately solved the problem.
Mark said: “MP Filtri solved the issue just like that and the customer and distributor were both really appreciative. It’s an example of why I like dealing with the team there because the company is approachable and happy to help.”